Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and NegoNow ("NegoNow," "we," "us," or "our") governing your access to and use of the NegoNow mobile application, website, and related services (collectively, the "Service").

By creating an account, downloading the application, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. You must be at least 13 years of age to use the Service.

2. Description of Service

NegoNow is an AI-powered negotiation training application that provides:

• Structured negotiation lessons and curriculum covering fundamentals through advanced tactics.
• AI-powered practice sessions via text chat and voice, using realistic negotiation scenarios.
• Performance feedback, scoring, and analytics to track your progress.
• Custom playbook generation for real-world negotiation preparation.

The Service is intended for educational and personal development purposes only. It does not provide legal, financial, or professional advice.

3. Account Responsibilities

When you create an account with NegoNow, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your login credentials.
• Promptly update your account information if it changes.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period, with prior notice where practicable.

4. Subscription and Billing

NegoNow offers both free and paid subscription plans:

• Free Plan: Limited access to lessons, scenarios, and practice sessions at no cost.
• Premium Plan: Full access to all features, billed monthly or annually on a recurring basis.

Paid subscriptions are processed through the Apple App Store or Google Play Store. By purchasing a subscription, you agree to the payment terms presented at the time of purchase, including:

• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
• You may cancel your subscription at any time through your app store account settings.
• Refunds are handled in accordance with the refund policies of the Apple App Store or Google Play Store.
• We reserve the right to change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise extract the source code of the AI models, algorithms, or any other proprietary technology.
• Use automated tools, bots, scrapers, or other means to access the Service in a manner not authorized by us.
• Generate, store, or transmit content that is abusive, harassing, defamatory, obscene, or otherwise objectionable through practice sessions.
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
• Impersonate another person or entity, or misrepresent your affiliation with a person or entity.
• Use the Service to develop competing products or services.

Violation of these rules may result in immediate suspension or termination of your account.

6. Intellectual Property

All content, features, and functionality of the Service — including but not limited to the curriculum, lessons, scenarios, AI models, software, design, graphics, text, and trademarks — are owned by or licensed to NegoNow and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.

Your Data: You retain ownership of any personal data and practice session content you create through the Service. By using the Service, you grant us a limited license to process this data solely for the purpose of providing and improving the Service.

7. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate practice scenarios, responses, feedback, and recommendations. You acknowledge and agree that:

• AI-generated content is provided for educational and practice purposes only and does not constitute legal, financial, psychological, or professional advice.
• AI responses may not always be accurate, complete, or appropriate for your specific real-world situation.
• We do not guarantee any specific outcomes in real-world negotiations based on your use of the Service.
• You are solely responsible for any decisions or actions you take based on information obtained through the Service.
• For significant real-world negotiations, we recommend consulting with qualified professionals (attorneys, financial advisors, etc.) in addition to using the Service.

8. User Content

Practice session data, including chat transcripts and performance metrics, may be stored to provide you with session history, progress tracking, and personalized recommendations.

We may use anonymized and aggregated data derived from user sessions to improve the Service, develop new features, and conduct research. This data will not be identifiable to any individual user.

You may request deletion of your practice session data at any time by contacting us or deleting your account. See our Privacy Policy for more details.

9. Termination

You may stop using the Service and delete your account at any time.

We may suspend or terminate your access to the Service, with or without notice, if:

• You violate these Terms or any applicable laws.
• Your conduct poses a risk to the security or integrity of the Service or other users.
• Required by law or regulatory authority.

Upon termination, your right to use the Service will immediately cease. We will retain or delete your data in accordance with our Privacy Policy.

If we terminate your account without cause, or due to a discontinuation of the Service, you will receive a pro-rata refund of any prepaid subscription fees for the unused portion of your current billing period. No refund will be issued if termination is due to your violation of these Terms.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that the AI-generated content will be accurate or suitable for your needs.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEGONOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

In the event of any dispute arising from or relating to these Terms or the Service, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. If the dispute is not resolved within 30 days, either party may pursue binding arbitration in accordance with the rules of the American Arbitration Association (or equivalent body in your jurisdiction). You may opt out of this arbitration agreement by sending written notice to us within 30 days of first accepting these Terms.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action or representative proceeding.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by posting the updated Terms within the app, on our website, or by sending you an email notification. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15. Indemnification

You agree to indemnify, defend, and hold harmless NegoNow and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) any content you submit or transmit through the Service.

16. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and NegoNow regarding the use of the Service and supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter hereof.

17. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

• Company: NegoNow
• Email: [email protected]