Privacy Policy

1. Introduction

This Privacy Policy describes how NegoNow ("NegoNow," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use our mobile application, website, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Profile Data: Optional profile details such as profession, experience level, and negotiation goals.
• Payment Information: Billing details processed through Apple App Store or Google Play Store. We do not directly store your credit card information.

2.2 Information Generated Through Use

• Practice Session Data: Chat transcripts, AI feedback, scores, and performance metrics from your negotiation practice sessions.
• Voice Recordings: If you use voice practice mode, audio recordings are processed for speech-to-text conversion and speech analytics (pacing, filler words, speaking time). Recordings are processed in real-time and are not permanently stored on our servers unless you explicitly opt in.
• Learning Progress: Lesson completions, quiz results, journey progress, achievements, and daily streaks.

2.3 Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers, and app version.
• Usage Data: Screens viewed, features used, session duration, and interaction patterns.
• Log Data: IP address, access times, and error logs for debugging and security purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Deliver AI-powered negotiation practice, generate personalized feedback and scoring, and track your learning progress.
• Improve the Service: Analyze usage patterns to enhance features, fix bugs, and develop new content and scenarios.
• Personalization: Adapt lesson recommendations, scenario difficulty, and AI responses based on your skill level and progress.
• Communications: Send account-related notifications, security alerts, and (with your consent) product updates and educational content.
• Safety and Security: Detect, prevent, and respond to fraud, abuse, or security incidents.

4. Third-Party Services

To provide the Service, we share limited data with the following categories of third-party providers:

• AI Service Provider (Large Language Model):Your practice conversation data (chat messages, not voice recordings) is sent to our third-party large language model (LLM) provider for processing and generating responses. This data is used solely to provide the practice experience and is governed by the provider's data processing agreement, which prohibits use of your data to train their models.
• Analytics Providers: Anonymized usage data may be shared with analytics services to help us understand how the Service is used.
• Payment Processors: Subscription payments are handled by Apple App Store and Google Play Store under their respective privacy policies.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. Specifically:

• Account Data: Retained until you delete your account.
• Practice Session Data: Retained while your account is active to provide progress tracking and session history. Deleted upon account deletion.
• Anonymized Analytics: Aggregated, non-identifiable data may be retained indefinitely for service improvement.

You may delete your account and associated data at any time through the account settings within the app. Alternatively, you may contact us (see Section 12) to request deletion.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to analyze traffic and improve user experience. You can control cookie preferences through your browser settings.

The mobile application uses local device storage (such as SharedPreferences) to save your settings and progress locally on your device. This data remains on your device and is not transmitted to our servers unless required for syncing your account.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/HTTPS.
• Secure storage of account credentials using hashing and salting.
• Regular security reviews and access controls.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

Breach Notification: In the event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable law. Notification will be sent via the email address associated with your account and/or through an in-app notification.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Data Portability: Request a machine-readable copy of your data.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Opt-Out: Unsubscribe from marketing communications at any time using the link provided in our emails.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9.1 For Users in the European Economic Area (EEA/GDPR)

If you are located in the EEA, our legal bases for processing your personal information include: (a) performance of our contract with you (providing the Service), (b) your consent (e.g., for marketing communications), and (c) our legitimate interests (e.g., improving the Service and ensuring security). You have the right to lodge a complaint with your local data protection supervisory authority.

9.2 For Users in California (CCPA/CPRA)

If you are a California resident, you have the right to: (a) know what personal information we collect and how it is used, (b) request deletion of your personal information, (c) opt out of the "sale" or "sharing" of personal information — we do not sell or share your personal information as defined under the CCPA/CPRA, and (d) not be discriminated against for exercising your privacy rights.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws in your jurisdiction. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app, on our website, or by sending you an email notification. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: NegoNow
• Email: [email protected]